jlibd Privacy Policy

jlibd collects personal data from you when you register an account, verify your identity, make deposits or withdrawals, use our platform, or contact our support team. The categories of data we collect are described in detail below. We collect only what is necessary for the stated purposes and we do not collect sensitive data categories (such as racial or ethnic origin, political opinions, or health data) unless you voluntarily provide such information in a support context.

We do not collect full payment card numbers, bank account numbers, or bKash/Nagad PIN codes. Payment transactions are authenticated directly through the respective mobile financial service provider's own secure interface; jlibd receives only a confirmation reference and the transaction amount.

jlibd uses the personal data we collect for specific, defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary uses are as follows:

• Account Management: To create and maintain your jlibd account, process logins, and manage account settings and preferences.
• Identity Verification: To fulfil KYC obligations, verify your age (18+ requirement), and confirm that you are the legitimate account holder before processing withdrawals.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay in Bangladeshi Taka (৳), and to maintain accurate transaction records.
• Fraud & Security: To monitor for suspicious activity, detect and prevent unauthorised access, investigate potential breaches, and protect both players and jlibd from financial crime.
• Responsible Gaming: To track gaming patterns, identify potential problem gambling behaviour, apply self-imposed limits, and reach out proactively where our monitoring indicates a player may need support.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and maintain a record of interactions for quality and training purposes.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve game selection, site performance, and the overall player experience on jlibd.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaigns — but only where you have explicitly opted in. You may withdraw marketing consent at any time.
• Legal Compliance: To meet obligations under applicable anti-money laundering regulations, financial reporting requirements, and any other legal duties to which jlibd is subject.

jlibd does not sell, rent, or trade your personal data. We share data with third parties only where it is strictly necessary for delivering our services, meeting legal obligations, or protecting the integrity of the platform. Any third party that receives your data is bound by confidentiality obligations and is permitted to use the data only for the specific purpose for which it was shared.

The categories of third parties with whom jlibd may share data include:

• Payment Processors: bKash, Nagad, Rocket, and Upay receive transaction data required to process deposits and withdrawals. This data is limited to what is needed to complete the transaction and is governed by those providers' own privacy policies.
• Identity Verification Services: Third-party KYC providers may process copies of identity documents to assist in automated verification. These providers operate under strict data processing agreements with jlibd.
• Game Studios: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive anonymised session data necessary to deliver game content. They do not receive your personal registration details.
• Technology Partners: Hosting providers, cloud infrastructure services, and platform technology vendors may process data as part of delivering and securing the jlibd platform. All such partners are vetted and bound by data processing agreements.
• Legal & Regulatory Authorities: jlibd will disclose personal data to law enforcement, financial intelligence authorities, or other government bodies where required by law or where we have a genuine good-faith belief that disclosure is necessary to prevent fraud, financial crime, or harm.

jlibd does not transfer personal data to countries with inadequate data protection standards without ensuring appropriate safeguards are in place. Where data is processed outside Bangladesh by a technology partner, contractual protections equivalent to applicable data protection standards are applied.

jlibd uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, remember your preferences, and analyse how players interact with our site. A cookie is a small text file placed on your device by a website server. Cookies cannot execute programs or deliver viruses to your device.

Most web browsers allow you to control cookies through the browser settings. Disabling essential cookies will prevent you from logging in or using core platform features. To opt out of analytics cookies, contact jlibd support at [email protected]. jlibd does not use third-party advertising cookies or cross-site behavioural tracking technologies.

jlibd employs a layered security architecture to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our security measures are reviewed and updated regularly in response to evolving threats.

• Encryption in Transit: All data exchanged between your device and the jlibd platform is encrypted using TLS 1.2 or higher. HTTPS is enforced across all pages and API endpoints.
• Encryption at Rest: Sensitive personal data stored in our databases — including identity document references and payment records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to jlibd staff who have a legitimate operational need. Role-based access controls and audit logging are applied to all internal data systems.
• Two-Factor Authentication: jlibd offers 2FA via mobile OTP for all player accounts. We strongly recommend enabling this feature. Internally, all staff access to systems containing personal data requires multi-factor authentication.
• Incident Response: In the event of a data breach that is likely to result in harm to players, jlibd will take immediate steps to contain the breach, assess its scope, and notify affected players in a timely manner.
• Penetration Testing: jlibd engages independent security professionals to conduct periodic penetration tests of the platform. Identified vulnerabilities are remediated according to a risk-prioritised schedule.

As a jlibd player, you hold a range of rights in relation to your personal data. jlibd is committed to honouring these rights promptly and without creating unnecessary barriers. To exercise any of the rights below, contact us at [email protected] with the subject line "Privacy Request" and a description of your request.

• Right of Access: You may request a copy of all personal data jlibd holds about you. We will provide this within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request correction. Some corrections (e.g., legal name changes) will require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where we no longer have a legal basis to retain it. Note that certain data must be retained for AML and financial compliance purposes even after account closure; this data cannot be deleted before the applicable retention period expires.
• Right to Restrict Processing: You may request that we limit processing of your data while a rectification or objection request is being resolved.
• Right to Object: You have the right to object to the use of your data for direct marketing at any time. You also have the right to object to processing based on legitimate interest, where you believe your interests override ours.
• Right to Data Portability: Where technically feasible, you may request that we provide your data in a structured, machine-readable format so that you can transfer it to another service.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

We will respond to all privacy requests within 30 days. In cases of complexity or high volume, we may extend this period by a further 30 days, notifying you of the extension in advance. There is no charge for exercising your rights unless a request is manifestly unfounded or excessive.

jlibd retains personal data for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. When data is no longer needed, it is securely deleted or anonymised.

At the end of the applicable retention period, jlibd will securely delete personal data from live systems and backups. Where data must be retained for legal reasons beyond the standard period, access to that data is restricted to the compliance function only.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jlibd handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries with care and in a timely manner.

jlibd reviews this Privacy Policy at least once every 12 months and whenever there is a material change to our data practices, applicable regulations, or platform features. When we make significant changes, we will post a notice on the jlibd platform for a minimum of 14 days before the changes take effect, and we will update the "Last Reviewed" date at the top of this document.

Your continued use of the jlibd platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree to any changes, you should close your account and cease using the platform before the changes take effect.

This Privacy Policy is written in English. It constitutes the complete and authoritative statement of jlibd's data practices. Any summary, translation, or paraphrase of this policy is provided for convenience only and has no legal standing.